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Freshworks

AI tool automating service and support requests

Rank:

0 /
1,502
Customer support
IT support
Freshworks is an AI platform that helps you enhance customer service, IT support, and sales by automating everyday tasks and handling service requests automatically. It boosts your team’s productivity, cuts costs, and speeds up response times, making it ideal for businesses facing slow support and overwhelmed agents.
Screenshot of the homepage of www.freshworks.com

AI tool Advantages icon Advantages

  • Up to 70% ticket deflection
  • 50% productivity gains
  • No-code agent creation

AI tool disadvantages icon Disadvantages

  • Interface may lack intuitiveness
  • Integrations could be better
  • Customization options are limited

Plans and pricing icon Plans and pricing

  • Free
  • $18 per agent per month
  • $59 per agent per month
  • $94 per agent per month

Open Source

No

Most suitable professions

YouTube video Video

Use cases

  • Automate customer support
  • Process insurance claims autonomously
  • Update payroll records automatically
  • Book logistics shipments efficiently
  • Automate support emails seamlessly

Target audience

  • Customer support agents
  • IT service managers
  • Sales representatives
  • Marketing specialists
  • Data analysts

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