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Talkdesk

Efficient support management solution

Rank:

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718
Contact Center
Customer support
Talkdesk is a call management solution that is designed to be user-friendly. It provides easy access to customer details, call recording, and comprehensive reporting tools that can help improve customer service operations.
Screenshot of the homepage of www.talkdesk.com

👍 Advantages

  • Easy to use with simple UI and easy call making
  • Comprehensive reporting for team management
  • Flexible and customizable reporting and real-time data dashboard
  • Convenient customer data management

👎 Disadvantages

  • Technical issues and downtime can occur
  • Reporting features can be difficult to use and analyze
  • Lacks some advanced features like ad-hoc reporting and skills-based routing

💰 Plans and pricing

  • Free
  • $75.00 per user per month
  • $95.00 per user per month
  • $125.00 per user per month

Open Source: 

No

🎞️ Video

Use cases

  • Call centers
  • Customer service teams
  • Sales teams
  • Support teams

Performance

Talkdesk has a good reputation for performance and accuracy. It is reliable and can handle large volumes of calls without any issues. The call recording feature ensures that all calls are accurately recorded and can be reviewed later if needed. The reporting and analytics features provide accurate data on call center performance and customer interactions.

Target audience

  • Businesses of all sizes
  • Call centers
  • Customer service teams
  • Sales teams
  • Support teams

Compatibility

Talkdesk is easily compatible with different systems, including Salesforce, Zendesk, Hubspot, and more. It can be easily integrated into existing systems with a single click, making it convenient and fast to set up.

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