Talkdesk

Efficient support management solution

Rank:

0 /

1,407

Contact Center

Customer support

Talkdesk is a call management solution that is designed to be user-friendly. It provides easy access to customer details, call recording, and comprehensive reporting tools that can help improve customer service operations.

Screenshot of the homepage of www.talkdesk.com

Advantages

Easy to use with simple UI and easy call making
Comprehensive reporting for team management
Flexible and customizable reporting and real-time data dashboard
Convenient customer data management

Disadvantages

Technical issues and downtime can occur
Reporting features can be difficult to use and analyze
Lacks some advanced features like ad-hoc reporting and skills-based routing

Plans and pricing

Free
$75.00 per user per month
$95.00 per user per month
$125.00 per user per month

Open Source:

Most suitable professions

Customer Support, Manager

Video

Use cases

Call centers
Customer service teams
Sales teams
Support teams

Performance

Talkdesk has a good reputation for performance and accuracy. It is reliable and can handle large volumes of calls without any issues. The call recording feature ensures that all calls are accurately recorded and can be reviewed later if needed. The reporting and analytics features provide accurate data on call center performance and customer interactions.

Target audience

Businesses of all sizes
Call centers
Customer service teams
Sales teams
Support teams

Compatibility

Talkdesk is easily compatible with different systems, including Salesforce, Zendesk, Hubspot, and more. It can be easily integrated into existing systems with a single click, making it convenient and fast to set up.