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SupportAgent AI

Customer support chatbot that learns on previous conversations

Rank:

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1,082
Support chatbot
AI customer support
SupportAgent is is an AI tool that helps customer support teams generate draft replies to customer inquiries more efficiently. It uses GPT-4, OpenAI’s most advanced language model, to learn from a company’s previous replies and help documentation to automatically generate draft responses.
Screenshot of the homepage of supportagent.ai

👍 Advantages

  • Generates draft replies
  • Consistent tone of voice responses
  • High scalability

👎 Disadvantages

  • Requires a significant amount of historical customer service data to train the AI model effectively
  • Not good at complex or sensitive inquiries
  • Potential inaccuracies and errors in responses

💰 Plans and pricing

  • Free trial
  • $29 per month
  • $99 per month
  • $349 per month

Open Source: 

No

Use cases

  • Generating draft replies to common customer questions and issues
  • Providing a starting point for agents to quickly respond to inquiries
  • Ensuring consistency in tone and messaging across customer support interactions
  • Handling high volumes of customer inquiries during peak periods or staffing shortages

Target audience

  • Customer support teams
  • Startups
  • Small businesses
  • Companies with a large knowledge base

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