SupportAgent AI

Customer support chatbot that learns on previous conversations

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Support chatbot

AI customer support

SupportAgent is is an AI tool that helps customer support teams generate draft replies to customer inquiries more efficiently. It uses GPT-4, OpenAI’s most advanced language model, to learn from a company’s previous replies and help documentation to automatically generate draft responses.

Screenshot of the homepage of supportagent.ai

Advantages

Generates draft replies
Consistent tone of voice responses
High scalability

Disadvantages

Requires a significant amount of historical customer service data to train the AI model effectively
Not good at complex or sensitive inquiries
Potential inaccuracies and errors in responses

Plans and pricing

Free trial
$29 per month
$99 per month
$349 per month

Open Source:

Customer Support

Use cases

Generating draft replies to common customer questions and issues
Providing a starting point for agents to quickly respond to inquiries
Ensuring consistency in tone and messaging across customer support interactions
Handling high volumes of customer inquiries during peak periods or staffing shortages