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Call center conversation analytics tool


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Conversation Intelligence
Call Analytics
Observe.AI is a user-friendly tool that helps with call evaluation and coaching, allowing for easy tracking and auditing of calls, though there may be occasional inaccuracies or missing data.
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👍 Advantages

  • Review contact center calls anytime
  • Analyze valueable call information
  • User-friendly interface

👎 Disadvantages

  • Missing words in transcription
  • Distorted or broken calls
  • Long list of filters

💰 Plans and pricing

Ask for pricing

Open Source: 


🎞️ Video

Use cases

  • Evaluating agents’ phone calls
  • Tracking agents’ performance
  • Coaching agents on how to better handle calls in the future
  • Auditing calls to ensure proper call flow


The platform is mostly accurate and can identify all valued information and evaluate calls properly.

Target audience

  • Quality auditors
  • Customer service teams
  • Call center managers


Observe.AI is compatible with different systems and can be easily integrated into existing workflows.

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