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Observe.AI

Call center conversation analytics tool

Rank:

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712
Conversation Intelligence
Call Analytics
Observe.AI is a user-friendly tool that helps with call evaluation and coaching, allowing for easy tracking and auditing of calls, though there may be occasional inaccuracies or missing data.
Screenshot of the homepage of www.observe.ai

👍 Advantages

  • Review contact center calls anytime
  • Analyze valueable call information
  • User-friendly interface

👎 Disadvantages

  • Missing words in transcription
  • Distorted or broken calls
  • Long list of filters

💰 Plans and pricing

Ask for pricing

Open Source: 

No

🎞️ Video

Use cases

  • Evaluating agents’ phone calls
  • Tracking agents’ performance
  • Coaching agents on how to better handle calls in the future
  • Auditing calls to ensure proper call flow

Performance

The platform is mostly accurate and can identify all valued information and evaluate calls properly.

Target audience

  • Quality auditors
  • Customer service teams
  • Call center managers

Compatibility

Observe.AI is compatible with different systems and can be easily integrated into existing workflows.

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