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NICE CXone

Customer monitoring and reporting.

Rank:

0 /
978
Contact Center Automation
Chatbot
NICE CXone is a user-friendly and speedy tool that allows for real-time monitoring of transactions/chats, quick replies, and easy access to call recordings, though some users have reported issues with the pop-up window and out-of-the-box reports.
Screenshot of the homepage of www.niceincontact.com

👍 Advantages

  • Real-time monitoring of transactions/chats
  • Speedy and without any time delay
  • User-friendly interface and easy to navigate

👎 Disadvantages

  • Cannot forecast for email or chat
  • NICE CXone VCC MAX is a pop-up window
  • System issues affecting a large portion of the team

💰 Plans and pricing

Contact for pricing

Open Source: 

No

🎞️ Video

Use cases

  • Real-time monitoring of transactions and chats
  • Quick replies to customers
  • Scheduling
  • Integration with Salesforce for better customer management

Performance

NICE CXone is known for its speedy response time and real-time monitoring. Its scheduling algorithm is also efficient and accurate.

Target audience

  • Businesses of all sizes
  • Call centers
  • Customer support teams
  • Sales teams

Compatibility

NICE CXone can be integrated with Salesforce and is suitable for businesses of all sizes.

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