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Chatbot creation and integration.


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Customer Self-Service
Haptik is a cloud-based chatbot software that is easy to set up and integrate with existing CRM software, with a feature called smart agent for common customer support flows and personalized messaging, as well as a knowledge base for self-service, but may require a dedicated developer for dynamic scaling and lacks efficiency and auto-planning, with a support team that can be absent-minded and slow to resolve issues.
Screenshot of the homepage of haptik.ai

👍 Advantages

  • Easy to set up chatbots
  • Smart agent feature for customer support
  • Cloud-based and accessible from any device

👎 Disadvantages

  • AI struggles with colloquial vernacular languages
  • Chatbot becomes difficult to scale without a dedicated developer
  • Support team can be unhelpful and absent-minded

💰 Plans and pricing

Contact for pricing

Open Source: 


🎞️ Video

Use cases

  • Customer support
  • Lead capturing
  • Customer engagement
  • Post-sale/subscription management
  • Quick responses to frequently asked questions without human intervention


Haptik’s performance and accuracy are good, but the AI struggles with colloquial versions of vernacular languages. The reports and analytics can help improve the chatbot’s performance over time.

Target audience

  • Businesses
  • Startups
  • Organizations


Haptik is compatible with different systems and can be accessed from any device.

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