Haptik

Chatbot creation and integration.

Rank:

0 /

1,241

Customer Self-Service

Chatbot

Haptik is a cloud-based chatbot software that is easy to set up and integrate with existing CRM software, with a feature called smart agent for common customer support flows and personalized messaging, as well as a knowledge base for self-service, but may require a dedicated developer for dynamic scaling and lacks efficiency and auto-planning, with a support team that can be absent-minded and slow to resolve issues.

Advantages

Easy to set up chatbots
Smart agent feature for customer support
Cloud-based and accessible from any device

Disadvantages

AI struggles with colloquial vernacular languages
Chatbot becomes difficult to scale without a dedicated developer
Support team can be unhelpful and absent-minded

Plans and pricing

Contact for pricing

Open Source:

Most suitable professions

Customer Support

Video

Use cases

Customer support
Lead capturing
Customer engagement
Post-sale/subscription management
Quick responses to frequently asked questions without human intervention

Performance

Haptik’s performance and accuracy are good, but the AI struggles with colloquial versions of vernacular languages. The reports and analytics can help improve the chatbot’s performance over time.