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Forethought

Customer support chatbot and assistant

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Customer support chatbot
Customer support assistant
An AI tool for customer support. Forethought’s tools, including Assist and Solve, effectively reduce support tickets and handling time, while their team’s responsiveness and customization options make them stand out from competitors.
Screenshot of the homepage of forethought.ai

👍 Advantages

  • Assist reduces support tickets
  • Forethought team customizes tools
  • AI workflows in multiple languages

👎 Disadvantages

  • Implementation took longer than expected
  • Less than adequate prediction of client’s needs
  • Data to prove efficacy is slow to materialize

💰 Plans and pricing

  • Ask for pricing

Open Source: 

Yes

🎞️ Video

Use cases

  • Customer support assistant
  • Small businesses
  • Medium businesses

Performance

Improves ticket handling time and ratio while providing customizable tools and responsive team.

Target audience

  • Customer support teams
  • Companies expanding into international markets

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