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Cresta

Sales assistant and coach chatbot

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1,249
Sales assistant
Chat coaching
Cresta is an AI coaching tool that helps chat agents by providing valuable information about customers, allowing them to review and score chats efficiently, and offering real-time hints and coaching plans to improve performance.
Screenshot of the homepage of cresta.com

AI tool Advantages icon Advantages

  • Valuable info readily available
  • Prior chat history visible
  • Real-time coaching hints

AI tool disadvantages icon Disadvantages

  • Limited predictive text options
  • Issues with SMS and app chats
  • Occasional bugs and errors

Plans and pricing icon Plans and pricing

  • Free
  • $4.99 per month
  • $9.99 per month
  • $9 per month
  • $99 per year
  • €19.99 per month

Open Source

No

Most suitable professions

YouTube video Video

Use cases

  • Review and score chats
  • Activate real-time hints
  • Monitor chat team

Target audience

  • Chat team leaders
  • Consultants
  • Call center supervisors
  • Customer service agents

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